Update (7/21/09): TweetDeck finally speaks up about this issue, offers the same exact advice as below: http://tweetdecksupport.posterous.com/fixing-the-blank-tweetdeck-problem?
Yesterday I launched TweetDeck to get my Twitter fix and was surprised to see TweetDeck stuck with a blank empty screen:
Searching around I discovered that there are two places where TweetDeck stores it’s data:
Preferences Folder
- This contains preferences like your columns, layout, etc.
- To find this folder go to your Home directory -> Library folder -> Preferences folder then find the folder that starts with TweetDeck.
- The actual path on my machine is:
~/Library/Preferences/TweetDeckFast.F9107117265DB7542C1A806C8DB837742CE14C21.1
Adobe AIR Encrypted Local Store (ELS)
- This contains your login info to Twitter
- To find this folder go to your Home directory -> Library folder -> Application Support folder -> Adobe folder -> AIR folder -> ELS folder then find the folder that starts with TweetDeck
- The actual path on my machine is:
~/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.F9107117265DB7542C1A806C8DB837742CE14C21.1
I tried moving/deleting the Preferences folder, but that did nothing. I ended up deleting the Adobe AIR ELS folder and leaving the Preferences folder as is. TweetDeck asked me for my Twitter credentials again, but then everything was back to normal, including all of my preferences.
If you are on Windows you can find these folders here (courtesy Christopher Grant):
- C:\Documents and Settings\[user]\Application Data\TweetDeckFast.[guid]
- C:\Documents and Settings\[guid]\Application Data\Adobe\AIR\ELS\TweetDeckFast.[guid]
thank you so much for this, it got mine working again.
Thank you very much for that.
I was searching for a solution for 3 days !!!
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Thank you so much for taking the time to post about this, it will help many.
Hiya i have a windows vista basic and cant seem to follow these instructions and my tweetdeck is not working any help would be great
Thanks a lot for the instructions. I got mine working finally.
Brilliant! Was royally vexed to not have TD working on Windows at work (was working fine on MacBook). All is now well. Thanks!
Thanks for posting this. Helped me out of my confusion!!
Thanks a lot for your post. This was truly helpful! I also tweeted your solution to reach more people with your solution.
That did the trick!
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THANK YOU SO MUCH! This was so frustrating. Just deleting the AIR ELS folder worked great!
Thanks for this! Tweetdeck is the only reason I have AIR on my machine. Glad the bug was theirs, not TD’s. Tweeted this page after I got no response from the relative support orgs.
Thanks that worked! This happen after upgrading a Mac in our office.
Worked for me in Windows 7 thaks! Directory C:\Users\[user]\AppData\Roaming
Nothing is working for me. I have the AppData file, but the only thing in it is a TEMP file which is empty. I SO give up…sigh….
did both and its now fixed
Found my Application Support Folder (Mac OSX), but there’s no “Adobe” folder in it, so also no “Air” or “ELS” folders or “TweetDeckFast.xxx” file. And my TweetDeck is still drawing a blank as it has been for over a week now. Don’t really know where else to look
Already knew about ~/Library/Application Support/Adobe/AIR/ELS/TweetDeckFast.[yada,yada...]
Thanks for telling me about ~/Library/Preferences/TweetDeckFast.[yada,yada...]
Worked like a charm!
Still valid information. Thanks! (and boo on TweetDeck for breaking on updates.)